Close the gap between raising an issue and resolving it
Streamlined Complaint Management for Happier Societies
“Technology First” ticketing system that ensures every grievance—from a leaking pipe to a security concern—is logged, assigned, and resolved with full accountability.
Turn Residents’ Frustrations into Fast Solutions
In a busy housing society, verbal complaints often get lost, and paper-based registers are impossible to track. mbsociety provides a structured, “Technology First” ticketing system that ensures every grievance—from a leaking pipe to a security concern—is logged, assigned, and resolved with full accountability.
Powerful Features for Issue Resolution
01
Mobile Ticket Raising
Raising: Residents can lodge complaints in seconds via the app. They can attach photos or videos of the issue to provide clear context to the maintenance team.
02
Automated Staff Assignment
Automatically route complaints to the right person. Plumber-related issues go to the plumber; electrical issues go to the electrician—no manual intervention needed.
03
Real-Time Status Tracking
Residents get instant updates as their ticket moves from “Open” to “In Progress” and finally “Resolved.” Track the ticket status anytim in mobile app.
04
SLA & Escalation Matrix
Automatically calculate and apply late payment interests or penalties based on your society’s speciSet deadlines for different types of issues.
05
Feedback & Rating System
Once a ticket is closed, residents can rate the service. This helps the committee monitor the performance of vendors and society staff.
06
Issue Analytics
Identify recurring problems. If the “Lift” has 10 complaints in a month, it’s time for a major overhaul rather than a quick fix.
Why mbsociety’s Helpdesk is Different
Zero Communication Gaps
Eliminate the “I told the guard but nothing happened” excuse. Every action is timestamped.
Internal Chat for Staff
Maintenance staff can communicate internally on a ticket to update the committee on parts required or estimated costs.
Public vs. Private Comments
Allow the committee to discuss a ticket internally before providing a formal update to the resident.
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Frequently Asked Questions
Yes. If the work is incomplete, residents can reopen the ticket, which immediately alerts the supervisor.
Absolutely. We use enterprise-grade encryption and secure cloud` hosting to ensure that resident data, financial records, and visitor logs are always protected and private.
You can use it for both common area maintenance (CAM) and individual flat requests, allowing the committee to decide which services are billable.